Hermes looks after your guests 24/7, in their own language. And when they ask for a taxi, a dinner table or a boat trip, it sends them to your services and your partners first.
Or scan with your phoneUp to 80% of guest messages handled · ~35 hours back a month · Live in under 2 weeks · No app for guests
"What's the Wi-Fi password?" "Can we check out late?" The same questions, all day — often on your personal phone.
Guests book their own taxis, tours and dinners — and the commission goes to someone else.
Enquiries end up on booking sites, costing you 15–18% on stays you could have taken direct.
And anything sensitive — a complaint, a refund, an emergency — goes straight to a person on your team.
Airport and port pickups, local taxis, car hire and bus tips — confirmed with date, time and price in one message.
Towels, late check-out, breakfast in the suite, Wi-Fi, little surprises — passed straight to your team.
Your own restaurant first, then your partner restaurants — table requests, dietary needs and the taxi there.
Your own experiences, partner boat trips and tours, and your team's favourite beaches — booked in the chat.
Questions about future stays answered instantly, with your best direct rate before any booking site.
When a guest asks "where should we go tonight?", most chatbots search Google. Hermes recommends like your best concierge would.
Your terrace, your sunset aperitivo, your picnic basket.
The restaurants and tours you have agreements with — with a perk for your guests.
The beaches and villages you love. Only then does it look further afield.
Example from our demo hotel
Chat with Elysia Cave Suites, our demo hotel in Menorca, exactly as a guest would. Try:
Demo only — nothing is booked, and your details are only used for this chat.
Or scan with your phoneExample conversations from our demo hotel, Elysia Cave Suites — pre-stay, in-stay, post-stay.
For a 10-room boutique hotel in season — every message answered, every revenue moment captured.
~35 reception hours reclaimed
Transfers, dinners, experiences and upgrades booked in the chat
Signature Plan · €599 setup
Illustrative figures for a 10-room property at ~80% occupancy in season: around 900 guest messages a month, up to 80% handled at ~3 minutes each. Your results depend on your guests, partners and season.
Be one of the selected properties and lock your rate as a Founding Partner
One-time setup from €599 · 30-day money-back guarantee · Pay yearly: 12 months for the price of 10 (Signature from €166/month)
No. They simply message on WhatsApp, which most guests already use.
It's set up in your tone of voice and takes the repetitive messages, so your team has more time for the personal moments — not less.
It never guesses. It tells the guest your team will reply and alerts you straight away. Complaints, refunds and emergencies always go to a person.
It replies in the guest's own language — including English, Spanish, Greek, German, French and Italian.
No. There's no PMS integration or IT project — we set everything up around how you already work.
Under two weeks: a short call, we build your concierge with your services, prices, partners and tone of voice, we test it together, and you go live.
Yes — chat with our demo hotel on WhatsApp as a guest would. It takes 30 seconds to start.
Tell us a little about your property and we'll reply within 24 hours — or book a call straight away.
We'll be in touch within 24 hours — or book a call now.